Online Privacy Policy

Effective Date: 1/12/2004  -  Current as of: 11/26/2015 1:31:28 PM

The following Privacy Policy applies to RadioShack corporate web sites and information provided by you or otherwise collected online through these web sites. For the privacy policy applicable to information collected on (our e-commerce site), see the Help Center. For the privacy policies applicable to information collected in our stores or by other means, see the sign posted in stores titled, "We Value Our Relationship."

We are concerned about privacy
Your privacy is very important to us. RadioShack respects and protects the privacy of its visitors. In this document, we explain how we use the information you supply us. If we update our privacy policy, all revisions will be posted on this page. We reserve the right to change the privacy policy at any time.

Information collection and use
Two types of information may be collected when you visit our web sites, information that you knowingly provide us (called personally identifiable information), and information that is obtained from your visit but is not directly associated with you (called non-personally identifiable information).

Personally identifiable information
Personally identifiable information may include information that you provide to us by requesting information or when registering for special offers or programs. This may include your name, address, telephone number, e-mail address, organization, city, state and zip code. We may use this information, to contact you with answers to your questions, or to provide information about new and exciting products, services, promotions and corporate-related information. We may use mailings, telephone calls and e-mail to contact you.

For those customers who register for special email offerings, we may use the zip code you provided to email special offers that apply only to your area.

We are committed to the protection of the privacy of our customers and visitors. While in secure areas of our sites, we make use of 128 bit encryption via digital IDs provided and certified by VeriSign, Inc. These IDs enable our sites to conduct authenticated, strongly encrypted online interactions. Customers can submit personal information to our sites with the assurance that they are doing business with us (not an impostor's "spoof" of our site) and that the information which they are sending to us cannot be intercepted or decrypted by anyone else.

Unsubscribe from special offerings
If you have registered for our latest Press Releases or Media Alerts, you may unsubscribe by visiting

If you have registered for our Product Gallery (offered only to approved members of the Press), you may unsubscribe by e-mailing   

Non-personally identifiable information
Non-personally identifiable information is collected without any direct association with you specifically. In the normal course of using our sites, we may collect information about your habits and usage.

Our web sites may contain technologies known as action tags, web beacons or 1x1 pixel gifs. These employ a common internet technique used to compile aggregated statistics about the effectiveness of our advertising campaigns, common navigation paths within the sites, types of browsers and platforms that access the sites and the average connection speeds used to connect to the sites. This information is used to enhance the online experience of our customers. These technologies do not use or collect personally identifiable information, such as names or address, and do not link online actions to an identifiable person.

An IP address is a number that is assigned to your computer when you are using the Internet. Web servers automatically identify your computer by its IP address. RadioShack collects IP addresses for the purposes of system administration, to report aggregated information and to audit the use of our site. If we are required to do so by law, for example, in response to a court order or subpoena, we will provide these IP addresses to the proper authorities.

Information sharing and disclosure
Agents, employees and contractors of RadioShack who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Policy and the high standards of the corporation.

Use of Cookies and Applets
Cookies and applets are small text files that are placed on your computer’s hard drive by our servers to identify your computer. Cookies and applets are only read by the domain that placed them there and are unable to execute any code or virus. We may use cookies or applets to recognize you when you visit our sites, to personalize your experience and generally to serve you better. We do not use cookies or applets to track your activities once you leave our web site.

You may delete these files from your computer at any time. You can set your web browser to notify you if such information is about to be placed on your computer, and you can choose the option in your web browser to refuse it. If you refuse the information, you may not be able to make full use of the features on our web site.

Kids under 13 years of age
RadioShack is committed to preserving online privacy for all of its website visitors, including children. Our sites are general audience sites, and we do not knowingly collect information about children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from or sell products to children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using our sites.

Links to and from our sites
Our web sites contain links to and from other web sites that are not operated or controlled by RadioShack. WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OF, AND USE OF PERSONAL INFORMATION BY, WEB SITES THAT WE DO NOT OPERATE, and our privacy policy does not apply to these sites.

"Email a Friend" or "Email your Wish List"
If you elect to use our "Email a Friend" or "Email your Wish List" service for informing a friend about our site or products you are interested in, we may ask for your email address, your name, the email address and the name of your friend. RadioShack will automatically send the friend a one-time email on your behalf. RadioShack does not store this information. It is only used for the sole purpose of sending this one time email.

We will not condition access or participation in an activity
RadioShack will not condition a user's access or participation in an activity on giving out more personal information than what is considered reasonably necessary for the activity.

Co-branded offers
From time-to-time our sites provides some co-branded offers, for example to apply for a RadioShack Answers Plus credit card or to manage your AnswersPlus Account. In these cases the user is directed to another party's website. The use of data collected through that website is governed by it's own privacy policies.

Sweepstakes and contests
From time-to-time, we may request information from you through contests or sweepstakes. Participation in these contests or sweepstakes is completely voluntary and the user has a choice whether or not to participate. Information requested may include contact information (such as name, address and phone number). Contact information gathered from contests and sweepstakes will be used to notify the winners and award prizes. We use a third party to pick the contests and sweepstakes winners (please see the Information sharing and disclosure section for details on third parties). Demographic information such as the users birthdate may be requested, this is used to validate the age of the contestant when the rules of the contest specify a minimum age requirement. Users who enter the contest may also choose to receive marketing communications from RadioShack. The user may elect to "opt-out" of this communication at the bottom of each email or by visiting the Unsubscribe from special offerings section of this policy.

How changes to the privacy policy will be communicated
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our web site for 30 days.

Recent changes to this privacy policy
The following list contains changes to this Privacy Policy that have occurred within the last 60 days:

There have been no changes to this policy within the last 60 days.

Contact information

Products or services:
If you have questions, suggestions or concerns regarding our products or services please contact us at:

Name: RadioShack Customer Relations
Phone: 817-415-3200 • 817-415-3240 (fax)
Email: Customer Relations
Postal Address: 200 Taylor Street  •  Suite 600  •  Fort Worth, Texas •  76102  •  Attn: Customer Relations

Online privacy policy:
If you have questions, suggestions or concerns regarding our online privacy policy, please contact us at:

Name: RadioShack Online Privacy
Phone: 817-415-3002  •  Toll-Free: 866-828-6125
Postal Address: 200 Taylor Street  •  Suite TTC3322  •  Fort Worth,Texas  •  76102

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